The Salesforce Service Cloud Consultant Course
This course is intended to help you prepare to take and pass your Salesforce Service Cloud Consultant Exam!
This course includes over 10 hours of in-depth video training covering all of the knowledge areas of the Service Cloud Consultant exam.
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What You'll Master in This Course
- All of the core concepts you need to understand in order to pass the Salesforce Service Cloud Consultant Certification Exam
- Implement Salesforce Knowledge
- Implement Lightning Service Console
- Implement Live Agent
- Implement Multiple Support Processes to Support Multiple Interaction Channels
- Track Service Center Metrics and KPIs
- Build Custom Service Apps
Why This Is Your Perfect Starting Point
- This certification requires that you have an active Salesforce Administrator Certification
Who Should Take This Course
- Anyone interested in attaining the Salesforce Service Cloud Consultant Certification
- Anyone tasked with implementing the Salesforce Service Console
- Anyone working in a Call Center or Support Environment Who is Considering Salesforce
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- One-time payment
- 12-Months Access (From date of purchase)
- Everything you need to take and pass the Salesforce Service Cloud Consultant Exam
- Mobile and Desktop Compatible
- Receive all Course Updates
Best Value
- Unlimited Access to all On-Demand Rapid Reskill courses
- New Courses Added Regularly
- Cancel Anytime - No Commitment
- Monthly and Annual Options
- Mobile and Desktop Compatible
- Receive all Course Updates
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Below are 3 lessons from the Salesforce Certified Business Analyst Course.
Industry Knowledge Introduction
Industry Knowledge Introduction
Installing Service and Support Dashboards to Measure Contact Center Metrics
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